customer communication strategies
Compare and contrast communication strategies?
Read the following scenarios:
o Scenario 1: The trip scheduled for Mexico during spring break has been cancelled due to the bankruptcy of the bus company. You must tell 25 of your classmates that the trip has been cancelled and that they have lost their $100 deposit. How will you convey the information and still uphold their goodwill toward you?
o Scenario 2: Your local bank made a mistake on your printed checks. Additionally, the bank charged you for the checks, even though the order was supposed to be complimentary for customers opening a new account. How would you draft a letter that allows your irritation to work for, rather than against, you?
• Compare and contrast communication strategies—including readability formulas, good style, and building goodwill—that you would use to respond to the two different audiences in the scenarios. In addition to the course text, search the Internet for information regarding readability formulas.
very nicely commanded!!!
it won’t get you the answers you want because you’re too demanding… and not a single “please.”
you gotta brush up your communication skills by learning more manners…
Leadership & Communications Expert Cheryl Cran
